Terms & Conditions

1. Introduction & Acceptance

Welcome to Eat Kindly ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website https://eatkindly.store and the purchase of products from our platform.

By accessing our website or placing an order, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, please do not use our services.

Governing Law: These Terms are governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information during registration/checkout
• Not use our services for any unlawful purpose

3. Products & Pricing

3.1 Product Information

We make every effort to display accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free. All products are subject to availability.

3.2 Pricing Policy

• All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated
• GST is included in the displayed price as per applicable rates
• Prices may change without prior notice, but orders placed will be honored at the price displayed at checkout
• We do not make misleading claims about discounts as per Consumer Protection Rules

3.3 Stock Availability

All products are subject to availability. In case of non-availability after order placement, we will notify you and offer alternatives or a full refund.

4. Orders & Payment

4.1 Order Placement

When you place an order, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

4.2 Order Confirmation

An order confirmation email does not constitute acceptance of your order. Acceptance occurs when we dispatch the products.

4.3 Payment Methods

• Cash on Delivery (COD): Pay in cash when you receive your order
• Additional payment methods may be added and will be displayed at checkout

4.4 Payment Security

We do not store any card data on our servers in compliance with RBI Tokenisation Guidelines. All payment processing is handled through secure third-party payment gateways.

5. Shipping & Delivery

Please refer to our Shipping & Delivery Policy for detailed information about:

• Delivery timelines and charges
• Serviceable areas
• Order tracking
• Delivery issues and resolutions

6. Returns, Refunds & Cancellations

Please refer to our Refund & Cancellation Policy and Returns Policy for detailed information about:

• Cancellation procedures and timelines
• Return eligibility and process
• Refund timelines and methods
• Non-returnable items

7. User Responsibilities

As a user of our platform, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Not engage in any fraudulent, abusive, or illegal activities
• Not attempt to interfere with the proper functioning of the website
• Not use automated systems to access the website without permission

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Eat Kindly or its content suppliers and is protected by Indian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you for the specific order in question
• We are not responsible for delays or failures due to circumstances beyond our control (force majeure)

10. Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in compliance with applicable data protection laws including the Digital Personal Data Protection Act, 2023.

11. Grievance Redressal

If you have any complaints or concerns, please contact our Grievance Officer:

Grievance Officer: Anumalaguthi Bharath
Email: grievance@eatkindly.store
Phone: +91 89787 52665
Address: PNo.28&15, Rocktown Colony, Balajinagar, L B Nagar, Mansoorabad, Hyderabad, Rangareddy, Telangana, 500074, India

We aim to resolve all grievances within 30 days of receipt as per the Consumer Protection (E-Commerce) Rules, 2020.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes indicates your acceptance of the new Terms.

13. Contact Information

Entity Name: Xenodra Commerce Pvt. Ltd
Registered Office: PNo.28&15, Rocktown Colony, Balajinagar, L B Nagar, Mansoorabad, Hyderabad, Rangareddy, Telangana, 500074
GSTIN: 36AAACX5950H1Z5
Email: info@eatkindly.store
Phone: +91 89787 52665