Returns Policy

📦 Return Window

✅ Eligible for Returns

Products are eligible for return if:

• Product received is damaged during transit
• Wrong product was delivered
• Product is significantly different from what was shown/described
• Product received is expired or has very short remaining shelf life
• Package was tampered with upon arrival
• Product is unopened and in original packaging

❌ Not Eligible for Returns

The following cannot be returned:

• Products that have been opened, used, or partially consumed
• Products without original packaging or with damaged packaging (by customer)
• Products returned after 7 days of delivery
• Items with tampered seals or removed labels
• Products damaged due to mishandling after delivery
• Perishable items that have been stored improperly
• Products purchased during final sale or clearance promotions (unless damaged)

📝 How to Return

🚚 Return Shipping

• Damaged/Wrong Products: We will arrange free pickup or reimburse return shipping costs
• Change of Mind: Customer bears the return shipping cost
• Products must be shipped in original packaging with all accessories/documents
• We recommend using a trackable shipping method

💰 Refund After Return

Once we receive and verify the returned product:

• Verification takes 2-3 business days after receipt
• Approved refunds are processed within 5-7 business days
• Refund will be credited to the original payment method
• For COD orders, refund will be via bank transfer (please provide account details)

See our Refund Policy for detailed refund timelines.

🔄 Replacement Option

Instead of a refund, you may opt for a replacement (subject to availability):

• Same product replacement if available in stock
• Equivalent product if original is out of stock (with your approval)
• Replacement will be shipped within 3-5 business days after return verification

📞 Need Help?

For return-related queries:

• Email: info@eatkindly.store
• Phone: +91 89787 52665
• Hours: Mon-Sat, 9:00 AM - 7:00 PM IST